What is your IVR could do more than just answer and route calls? Our new eGuide will show you how you can re-vamp or build your IVR so that it delivers a true self-service for your customers.
Customer engagement is changing, it’s no longer just about channels, you have to create connected customer journeys. Eckoh’s customer engagement experts can offer practical advice to help you overcome your contact centre’s top challenges.
There’s no escaping the fact that customers now have much better technology than the enterprises that serve them. This is challenging contact centres to think about investing time and money – but should it be in IT or customer service? Our eGuide shows you how to have your cake and eat it.
Real alternatives to maintaining and upgrading your contact centre technology exist – even at the eleventh hour. Our eGuide highlights the challenges and your options to avoid disruption and reduce costs.
With the range of strategies being used to meet PCI Data Security Standards in contact centres, which ones work and which ones should you propose to clients? Our eGuide helps you decide.
Given the competition you face today, your ability to deliver the finest customer experience is probably your top priority, and it’s linked to your revenue. Find out how good CX can really attract and retain your customers.
Read Eckoh’s five predictions that will have an impact on contact centre operations and priorities. You’ll also find out what you can do to manage these for your organisation.
You may know that this is the right move but how can you convince your business to see the value of de-scoping your contact centre and easing the burden of PCI DSS compliance? Our Exec Briefing will show you the way.
Read why Eckoh’s Head of Product, Ashley Burton, believes that the voice revolution is here, and here to stay. Discover where voice technology is going and how Eckoh can help you keep pace