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Secure Payments

Fast, secure and flexible payment solutions

Create a secure payment environment for your customers and the contact channels they use.

  • Protect customers' personal and payment data from the risk of fraud
  • Full PCI DSS compliance over voice, online or messaging channels
  • Next-gen security, trusted by leading brands
  • Cloud, hosted, remote or on-premise deployment
  • Patented telephone payment security technology

Let's talk about contact centre payment security

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Agent taking customer payment call

A secure payments platform for your customer engagement channels

From phone transactions with contact centre agents, to payments via SMS, Chat, Chatbot, messaging, online and apps, you can quickly secure your sales channels to improve data protection. 

Our powerful PCI DSS Level One compliant platform evolves as quickly as the payments landscape and has earned the trust of many leading organisations around the world.

CallGuard card capture screen

Easy to use, quick to deploy and offers choice

Whether you offer payments online or over the phone with agents, make the payment process easy and secure for your customers and contact service agents. Experience a completely customisable and secure payment solution that works perfectly with your existing systems, processes and payment providers. 

  • PCI DSS de-scoping - remove all or parts of your contact centre environment from PCI DSS audit scope
  • Future proof systems - evolve your existing payment systems as you always have with an added security layer
  • Protects customers' data - prevent sensitive data from exposure to your customer engagement channels, people, processes or systems
  • Broad integration - intergrate with leading payment service providers and technology solutions for the quickest deployment
  • Great customer experience - ensure your customer interaction is fast, efficient AND secure. Customers love the additional security features

Provide consistent, omnichannel payment security

  • Telephone payments

    Telephone payments

    Take telephone payments securely over the phone without compromising CX

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  • IVR payments

    IVR payments

    Let customers make payments when it suits them with 24x7 self-service automation

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  • Chat payments

    Chat payments

    Increase sales conversions by taking secure payment within the chat conversation

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  • Online payments

    Online payments

    Secure payments for website, social media,, chatbot and SMS channels - on any device

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  • Payment methods

    Payment methods

    Take payments using any payment method - from cards to e-Wallet methods

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  • Personal customer data

    Personal customer data

    Protect payment and personal data from the risk of fraud or impact of a data breach

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Ensuring PCI DSS compliance

Any cardholder data that is stored, processed or transmitted in your organisation is in scope for Payment Card Industry Data Security Standard (PCI DSS) compliance. Compliance is notoriously tricky when payments are taken within a human interaction which is why a PCI certified payment provider can help significantly.

Filling the technology gap to meet PCI DSS compliance

"When you see how many payments we take on an annual basis, PCI DSS compliance is an absolute must for us. We are not a technology business, so needed outside expertise to make it happen. Eckoh provides our customers with a convenient and highly secure payment service that delivers an excellent customer experience."
David Lewis, ICT Director, Hillarys
Case study