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We care about making the world secure. We believe everyone should be able to trust every brand and engage without risk.

Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences.

Why choose Eckoh?

We focus on what is important to our clients and their customers

Secure Payments

Take payments securely over the phone, messaging or chat and reduce the risk of fraud.

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Voice Solutions

Quickly transform the way your customer contact channels work seamlessly together.

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Digital Solutions

Empower your contact centre technology to be leaner, more agile and future-proof.

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Data Services

Enable your remote agents to take secure payments and engage effectively.

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We work with 'customer-focused' companies

Defining customer engagement and payment security for leading brands, and the way their customers interact with them.

“We’re delighted with the result. Since we rolled out CallGuard and the Pay-by-Link app throughout Flogas we have further improved the security of our environment, whilst having peace of mind that the business is PCI DSS compliant with our customer facing payments. Furthermore, we’ve improved the customer experience and made it more consistent and secure across our various channels and improved our ability to take payments out of hours.”


Sue Ellis, Head of Customer Experience Centre
Flogas

"We wanted a secure payment method that would adequately protect our customer’s card data when they paid over the phone. We chose Eckoh because of its credentials and references. We have been extremely impressed with the robustness of CallGuard and EckohPAY, and the speed of implementation. It’s ticked all the boxes for us, and for our requirement"


Nick Peplow, Bill Payments Director
Allpay

"We have been working with Eckoh for over 8 years now and we’re extremely happy. As such we’ve decided to use the services to secure payment in new territories, such as Germany, to ensure we secure all our clients’ cardholder data without discriminating territories or new brands that we launch. Eckoh brings a great deal of expertise in the complex area of PCI DSS compliance and network management and as a trusted supplier they were the natural choice for us."


Head of Operations
Premier Inn

"When Capita recommended we spoke with their self-service technology provider Eckoh, we were more than intrigued by their ideas for multi-channel customer engagement. We have been truly impressed with the professionalism of the Capita/Eckoh teams since the project launch."


Mark Gait, Head of Customer Service
O2 UK

A wealth of knowledge

News

The hub for up-to-date news and information from the leading expert in contact centre solutions.

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Blog

Explore our latest articles and opinion pieces for insight into the contact centre and compliance industry.

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Guides

Browse and download comprehensive thought leadership from a proven market leader.

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Compliance

A more detailed look at the level of compliance required in modern contact centres.

Compliance
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